Refund Policy

‍Last Updated: 1/12/2026

1. General Refund Policy

Dealer Data One, Inc. (“Dealer Data One,” “DDO,” “we,” “us,” or “our”) operates on a subscription-based software-as-a-service (SaaS) model.

All fees paid to Dealer Data One are non-refundable, except as expressly stated in this Refund Policy or as required by applicable law.

By purchasing or subscribing to the Services, you acknowledge and agree to this policy.

2. No Refunds for Standard Use

We do not provide refunds for:

  • Partial subscription periods
  • Unused services or features
  • Failure to use the Services
  • Customer dissatisfaction not related to service availability
  • Changes in business needs or circumstances
  • Termination due to violation of our Terms of Service

This applies to all monthly and annual subscription plans.

3. Limited Exception – Major Service Disruption

Refunds or service credits may be considered only in the event of a Major Service Disruption, defined as:

  • A complete outage of the core Services
  • Caused by Dealer Data One
  • Lasting seventy-two (72) consecutive hours or more
  • That materially prevents access to or use of the Services

Planned maintenance, third-party platform outages, force majeure events, or issues caused by user configuration do not qualify as Major Service Disruptions.

4. Remedy for Eligible Disruptions

If a Major Service Disruption occurs and is confirmed by Dealer Data One:

  • The primary remedy will be a service credit applied to a future billing cycle
  • Refunds, if issued, will be prorated and limited to the affected service period only
  • Dealer Data One reserves the sole discretion to determine whether a refund or service credit is appropriate

Under no circumstances will refunds exceed the fees paid for the affected billing period.

5. Request Process

To request consideration under this policy, you must:

  1. Submit a written request to legal@dealerdata.one within thirty (30) days of the alleged disruption
  2. Include account details, dates of impact, and a description of the issue

Failure to submit a request within this timeframe constitutes a waiver of any refund claim.

6. Payment Disputes and Chargebacks

Initiating a chargeback or payment dispute without first contacting Dealer Data One may result in:

  • Immediate suspension or termination of Services
  • Revocation of access to accounts and integrations

We encourage users to contact us directly to resolve billing concerns before initiating disputes.

7. Changes to This Policy

Dealer Data One reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website.

8. Contact Information

Dealer Data One, Inc.
Email: legal@dealerdata.one
Website: https://dealerdata.one

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